HOW TO SUBMIT A CLAIM
We require prior authorization before any repairs can be made.
|Our normal business hours are:
Monday through Friday:
7:00 am to 7:00 pm (Central)
Saturday: 8:00 to 2:00 pm (Central)
|OR||Repair Facility Only:
Click here to expedite your online claim submission
If you have a mechanical breakdown, please make sure to follow the procedure outlined in your contract:
- Use all reasonable means to protect your vehicle from further damage. This may require you to stop your vehicle and call for roadside assistance (888-878-8307) to have the vehicle towed.
- You must take your vehicle to a licensed repair facility of your choice. We have national accounts with Aamco, Discount Tire, Firestone, Pep Boys, NTB Tire, Goodyear, Tire Kingdom, Merchants and Big O Tires. Have the repair facility contact us at 877-838-3322 for instruction, before any repairs are made.
- All coverage plans require our authorization prior to repairs being completed. Describe all of your concerns to the repair facility, and authorize the necessary diagnosis. The repair facility will need to diagnose the concern to determine what component failed, and what caused the failure. Call our claims department to initiate the claim: 877-838-3322.
If you experience a mechanical breakdown before or after our normal business hours, please consult your contract for instructions on submitting a claim after hours.
As a reminder, keep all receipts. This includes receipts for car rental charges, lodging, meals and signed service receipts (including dates, mileage and description of your vehicle) as required by your contract.